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Online Store & Account

Membership Registration

1. New Member Registration
Register using your email address or via social login.

2. Social Login
You can sign in with the following services:

  • Google
  • Amazon

3. Account Verification
A confirmation email will be sent to your registered address. Click "Verify Account" to activate your account.

If you don't receive the email, check your spam folder or configure your email to accept mail from @hikoapp.com and @kayme.com.

4. Existing Account Holders
If you used the previous kay me online store, you will receive a migration email. Log in with your registered email address — your purchase history and Points carry over automatically. No password required.

5. Membership Cancellation
Contact us via the chat service on the site or reach out to Customer Support.

6. My Account
By logging in, you can:

  • Save multiple shipping addresses
  • View past online and in-store purchase history
  • Check your kay me Points balance
  • Manage your Wishlist
Credit card information is not stored. You will need to enter payment details each time.

kay me Club & Points

Earn Points through purchases, reviews, social media engagement, and referrals. Points can be redeemed on the online shop and at select stores.

  • Minimum 1,000 Points required to redeem
  • 1 Point = SGD 0.01 equivalent, applicable to product price (excluding shipping)
  • Points must be converted to a coupon code at checkout
  • Points from limited promotions are non-refundable

Cart & Wishlist

  • Items in your cart are saved when logged in, but stock is not reserved — order promptly.
  • Add items to your Wishlist for later. Multiple wishlists are supported. (Members only; stock not reserved.)

Security

  • SSL encryption protects all personal and payment information.
  • Card details are processed via a trusted provider and never stored on our site.

Placing an Order

Payment Methods

  • Credit Card (Visa, Mastercard, American Express, JCB, Discover, Diners Club)
  • Apple Pay
  • Google Pay
  • Shop Pay

Cancellations

If you wish to cancel your order, please contact us as soon as possible. Cancellation is possible before dispatch for both regular and pre-order items.

Email: [email protected]

Once your order has been dispatched, cancellation is no longer possible. Please follow the return procedure after receiving your item.

Pre-Orders

kay me produces to order to minimise waste. Pre-ordered items ship on the date shown on each product page.

Products & Stock

  • Stock status is shown on each product page. If sizes are selectable, the item is in stock.
  • Items may sell out between adding to cart and checkout.
  • For in-store stock, contact Customer Support or your nearest store.

Shipping & Delivery

  • Shipping Cost: FREE to Singapore
  • Taxes & Duties: Fully included — no surprise fees at delivery
  • Processing Time: 2–4 business days
  • Delivery Time: 5–6 business days after dispatch
  • Carrier: Yamato Transport International

You'll receive a shipping confirmation email with tracking information once your order is dispatched.

Delivery times may vary due to customs processing. We do not ship to PO Box addresses.

Pre-Order Shipping

Check the expected arrival month on the product page. We ship as soon as items arrive at our warehouse.

Returns & Exchanges

Return eligible items within 30 days of shipment for a full refund.

Eligible Items

  • Original, unworn condition
  • All tags and labels attached
  • Returned within 30 days of shipment

Non-Returnable Items

  • Custom-made items
  • Items with tags removed
  • Items that have been worn, damaged, or have an odor

Return Options

Option 1 — In-Store at Singapore Takashimaya

Bring your item(s) directly to our Singapore Takashimaya store. No shipping required.

In-store returns are eligible for exchange or Points only. Cash/card refunds require the online procedure below.
Option 2 — Ship Back to Our Warehouse
  1. Go to My Account > Order History, select your order, and click "Return".
  2. Choose items and reason for return, then submit.
  3. Pack the item(s) with your return confirmation email (or a note with your 6-digit order number and name).
  4. Ship via a tracked method. Return shipping costs are the customer's responsibility.
Return requests must be submitted within 30 days of shipment.

Return Shipping Address

kay me Delivery Center
Logistics Building 4F, Yamato Transport Co., Ltd.
Shin-Kanagawa Terminal
1-1-1 Anzen-cho, Tsurumi-ku
Yokohama-shi, Kanagawa 230-0035, Japan
Tel: +81-3-6228-6813

Defective or Incorrect Items

Please inspect your order upon arrival. For defective or incorrect items, submit a return request via My Account > Order History within 30 days of shipment. Return shipping will be covered by kay me.

Exchanges

Once we confirm receipt of your returned item, we will ship your replacement. If the requested item is out of stock, the return may be processed as a refund.

Custom-made or altered items cannot be exchanged for reasons other than defects.

Refunds

  • Credit card: Refund to original card. (If cancellation deadline has passed, may take several months.)
  • Apple Pay / Google Pay / Shop Pay: Refund to original payment method within 5–10 business days.