Service Guide

Shipping & Delivery

Shipped from Japan via Yamato Transport ✓ Japan's #1 courier since 1919
Full tracking to Singapore ✓ 5-6 day delivery

Free Shipping to Singapore

Enjoy FREE delivery to all Singapore destinations.

All Taxes Included

Customs duties and import taxes are included in your total. No surprise fees at delivery.

No Surprise Fees

Delivery Timeline

Processing Time	2-4 business days
Delivery Time	5-6 days after dispatch Carrier: Yamato Transport International
Pre-Order Items	Check the expected arrival month on the product page. We’ll ship as soon as items arrive at our warehouse.

Note: Delivery times may vary due to customs processing. We do not deliver to PO Box addresses. You’ll receive an email notification once your order ships with tracking information.

Returns & Exchanges

Not the right fit? No problem. Return eligible items within 30 days of shipment for a full refund.

Option 1: FREE In-Store Returns (Easiest)

Drop off at kayme Takashimaya S.C.

Return or exchange for FREE at our Singapore store - absolutely no shipping costs required.

Address: 391 Orchard Road, Takashimaya S.C. #03-03, Singapore 238872
What to Bring: Your item(s) + order confirmation email or delivery statement

Try on different sizes in-store and exchange on the spot.

Option 2: Return by Mail

If you cannot visit the store, you can return items by mail. Please note that return shipping costs for mail-in returns are the customer's responsibility.

What’s Eligible for 30-Day Returns

Items in original, unworn condition
All tags and labels attached
Returned within 30 days of shipment

Return Exceptions

The following items cannot be returned:

Made-to-order products
Items received more than 30 days ago
Items with removed tags or labels
Items showing signs of wear, damage, or odor

We cannot accept returns via standard mail without tracking.

How to Process a Mail-In Return

Request

Go to My Account → Order History and click “Return”. Select item(s) and reason for return.

Pack

Include the original delivery statement (or a note with your 7-digit order number and name).

Ship

Ship to our return address.
Note: Return shipping cost is the customer’s responsibility.

Refunds & Exchanges

Refunds

Once we receive your return, we’ll process your refund:

Credit Card	Refund to original card (5-10 business days)
Apple Pay / Google Pay	Refund to original payment method (5-10 business days)

Note: If your card’s billing cycle has closed, the refund may appear on your next statement.

Exchanges

Want a different size or color? Submit a return, then place a new order for your preferred item. Or visit our store for instant free exchanges.

Questions?

support.sg@kayme.com